rbaje Privacy Policy

1 Introduction and Scope

rbaje is an online gaming and sports betting platform that provides services to users in Bangladesh. This Privacy Policy applies to the rbaje website, mobile application, and all related digital services.

By using our services, you agree to the terms of this Privacy Policy. This policy is an integral part of the Terms and Conditions. If you disagree with any part of it, you are requested to stop using our services.

In this document, "we", "our", or "rbaje" refers to the entity operating this platform. "You" or "user" refers to any person who has registered on rbaje or is using the services.

2 What Information We Collect

rbaje collects two types of information from users — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

Information you give us during account registration and use of services:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• Documents required for identity verification (National ID or passport details)
• Mobile banking details — bKash, Nagad, Rocket, Upay account numbers
• Contact information you provide via support chat or email

2.2 Automatically Collected Information

When you use our platform, the following information may be recorded automatically:

• IP address and device type
• Operating system and browser version
• Pages you visit, session duration, and click activity
• Login and logout times
• Geolocation data (country or region level only)

3 How We Collect Information

rbaje may collect information directly from users, through cookies and technical tracking, and with the help of third-party verification services.

Information is collected directly through the form you fill in during registration. Additionally, necessary information is verified during deposits or withdrawals. This process is essential to confirm your identity and maintain account security.

We may use analytics tools to improve service quality. These tools do not collect personally identifiable information — only overall behaviour patterns are analysed.

4 How We Use Information

Collected information is used for the following purposes:

• Account management: For registration, login, and maintaining your personal profile.
• Identity verification: As part of the KYC process to keep financial transactions secure.
• Transaction processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer support: To respond to your queries via 24/7 live chat and email.
• Security and fraud prevention: To detect unusual activity and keep accounts secure.
• Service improvement: To analyse user experience and improve the quality of the platform.
• Bonuses and promotions: To provide offers based on your eligibility and manage the VIP programme.
• Legal compliance: To comply with applicable laws and regulations.

We will never use your information for purposes other than those stated above.

5 Sharing Information with Third Parties

rbaje does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following situations:

5.1 Service Providers

Necessary information may be shared with trusted service providers for payment processing, identity verification, and technical infrastructure management. These providers operate under strict confidentiality agreements.

5.2 Game and Technology Partners

Game service providers such as Pragmatic Play, PG Soft, Evolution, and JILI may access limited session data for technical reasons — however, they do not have access to your full profile or financial information.

5.3 Legal Obligations

Information may be disclosed in compliance with applicable law in response to a court order or a valid request from a government authority. In such cases, we will provide only the minimum information required.

6 Cookies and Tracking Technologies

The rbaje website uses cookies and similar technologies to help improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: For maintaining login sessions and ensuring security. Without these, the platform will not function properly.
• Functional cookies: To remember your preferred language, game categories, and settings.
• Analytics cookies: To understand which parts of the site are used most — these collect aggregate data, not personal identity.

6.2 Cookie Control

You can disable cookies at any time from your browser settings. However, please note that disabling essential cookies may cause some login and transaction features to stop working.

7 Data Storage and Security

rbaje applies industry-standard technology to protect your information:

• All data transmissions are secured through SSL encryption.
• Passwords are never stored in plain text — strong hashing algorithms are used.
• The highest-grade payment security protocols are followed when processing financial information.
• Regular security checks and audits are conducted at the server level.
• Through access control measures, only authorised staff can view the information they need.

7.1 Retention Period

Your information is stored for as long as your account is active. After an account is closed, information may be retained for a specified period for legal obligations and dispute resolution. Once that period has passed, the information is securely deleted or anonymised.

8 Your Rights

You have the following rights over your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted — however, this request may be limited where legal obligations apply.
• Right to restrict processing: You may object to the use of your information for specific purposes.
• Right to data portability: You may request a copy of your information in a structured format.

To exercise these rights, contact the rbaje customer support team via live chat or email. We will respond to your request within a reasonable time.

9 Protection of Minors

All rbaje services are for persons aged 21 and above only. We do not knowingly collect personal information from any minor. An age verification process is followed during registration.

If we become aware that a minor's information is in our system, that information will be deleted immediately and the associated account will be closed.

10 Responsible Behaviour and Privacy

rbaje believes that protecting user privacy and responsible gaming go hand in hand. Information about your gaming behaviour — such as betting patterns, timing, and amounts — may be used to apply limits or activate responsible gaming tools.

This data is used for your protection and is not shared with any third party for commercial purposes.

11 Changes to the Policy

rbaje reserves the right to update this Privacy Policy as needed. If significant changes are made, notice will be sent to your registered email or posted on the platform. Continued use of the service after changes have been made will be considered acceptance of the new policy.

Previous versions of this policy are kept on file and can be provided upon request.

To learn more about our terms of service and user rights, you may read the Frequently Asked Questions (FAQ), where common questions are answered.

12 Contact

If you have any questions, comments, or requests about this Privacy Policy, please contact us:

• Live Chat: Speak to us directly from within the platform, 24/7
• Email: [email protected]

Our customer support team is available around the clock to respond in both Bengali and English.